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Your
customers are falling out of long slowing
moving queues.
HOW TO SHORTEN CUSTOMER QUEUING TIME
-
Implement the 3-is-a-crowd rule: open another
line or counter when the queue reaches 3
customers.
- Require
managers be in the lobby during peak hours
to manage the queue.
- Reward
customers for using the ATM and other automated
servers.
- Establish
fast lanes, not on the basis of number of
transactions, but on transaction types and
duration.
- Make
your office hours flexible to cope with
demand variability and peaks.
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